Terms of Service

1. Services Scope & Description

Global EZ Solutions provides comprehensive dental Revenue Cycle Management (RCM), accounting, and administrative solutions, which include:

• Dental insurance claim creation, scrubbing, daily submissions, and denial management.
• Insurance eligibility verification and patient benefit breakdowns.
• EFT reconciliation and ledger updates in your practice clinical database.
• PPO fee negotiation and general RCM audit consulting.

2. Practice System Access & Security

To perform our duties, client practices must grant secure access to their local practice management database (e.g. Dentrix, Open Dental, Eaglesoft) via virtual private networks (VPN).

The client is solely responsible for maintaining local system login security, provider databases, and HIPAA logs. You must notify us immediately of any credential changes or suspected data breaches.

3. HIPAA Compliance & BAA

We operate strictly as a Business Associate (as defined by HIPAA). By engaging our services, the client practice agrees to the execution of a standard Business Associate Agreement (BAA). We promise to enforce all federal safeguards to protect patient Protected Health Information (PHI).

4. Fees, Billing, & Payments

• Fee Schedules: Service fees are billed on a percentage-of-collections basis or flat monthly fee depending on the service level agreement.
• Invoicing: Invoices are generated monthly on the 1st of each month for the preceding month's collections and are due net 15 days.
• Late Fees: Unpaid balances after 30 days are subject to late fees or service interruption.

5. Termination of Service

Either party may terminate the service agreement upon 30 days written notice. In the event of termination, the client practice remains responsible for all outstanding fees for collections resolved during the active service period.