Privacy Policy

1. Information We Collect

To deliver our Revenue Cycle Management (RCM) and insurance verification services, we collect practice-level information, including:

• Practice Name, NPI, Tax ID, and provider credentials.
• Practice contact information (emails, phone numbers, addresses).
• Software log-in permissions for secure system bridging (e.g. Dentrix, Open Dental, Eaglesoft).
• Financial records, electronic deposit details, and ledger reports necessary to perform accounting and EFT reconciliations.

2. How We Use Practice Information

All collected information is utilized strictly to provide, optimize, and report on the dental billing and accounting solutions authorized by your practice. Specifically:

• To submit, track, appeal, and reconcile insurance claims.
• To verify patient eligibility and pre-authorizations 48 hours prior to clinical appointments.
• To provide transparent collections summaries and financial performance reporting.

3. Data Security & Encryption Standards

Global EZ Solutions implements industry-leading data security measures:

• Secure VPN Connections: Access to database systems is strictly confined to dedicated, encrypted VPN pipelines.
• No Local Copies: Patient information is processed directly in your software layer and is not downloaded locally.
• Access Control Controls: Only trained billing specialists assigned to your specific practice account are granted login access, tracked by encrypted log logs.

4. Sharing of Information

We do not sell, rent, trade, or distribute your practice information or patient details to third parties. Information is shared only with insurance carriers and clearinghouses to execute claim adjudications as requested by your office.